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Our commitment to quality, especially when you need support, is important to us. Our "Authorized Distributors" and the staff of STEP Warmfloor™ will provide you with all the necessary information and support at any phase of your project. You can call, fax, email or write us. Better yet, find the answers to frequently asked questions (FAQ) right here online.



  • Contact Us Directly
    Our main office (located in Maryland Heights, MO) is open Monday through Friday between the hours of 8 a.m. and 5 p.m. (CST), and our toll-free number is 877-783-7832.
 

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Getting Started

Did You Know?

Indoor Air Quality is directly correlated with respiratory illness.  The last thing you want your mechanical system to do is to distribute dust, mold spores, pollen, and other particulates throughout the structure. Because radiant heat does not blow allergens, it helps those with allergies and asthma find dramatic improvement to their symptoms.
 

Attention Customers

Beware of inferior products imitating our patented heating elements.  STEP Warmfloor™ elements bear special markings and are solely manufactured in the USA.  Unlisted heating elements imitating our patented technology may be a potential fire hazard.  Our certified distributors will stock only genuine STEP Warmfloor™ heating elements.