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SW element fails - why
 

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August 29, 2008, 06:30:32 PM
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cold feet
Distributor/Dealer
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« on: November 20, 2007, 11:08:19 AM »
Here is my problem.  A piece of element ohmed properly before installation.  I placed the SW element in place, used silcone caulk to keep it in place (on a piece of WEDI board) and also used the same caulk to adhere the floor covering.  After drying time, the element did not register any ohm's and will not heat up.  I removed the floor covering, pulled the element out, rechecked the ohm's and still nothing registers.  It is like the piece of material is dead.  What's wrong?
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Tim
Technical Support
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« Reply #1 on: December 03, 2007, 04:53:48 PM »
Oops.

Our elements don't get along with some of the chemicals in some silicone caulk / adhesives.

It sounds like a very nasty but very quiet chemical reaction took place between the elements and the adhesive you used, which killed the element.

You should probably call in to our tech help at  1 (877) 783-7832.  Ultimately, we'd like to have you send a piece of the element back so we can look into your problem further.
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