Thank you for your question.  A crimped wire connector is only slightly thicker than the element thickness, which is only 3/64".  It is best to have the elements in contact with the finished wood flooring.  You shouldn't have an uneven surface bump problem, so it is not necessary to install another layer of plywood over the elements.

I'd have to say that the best way to figure out your options for using STEP Warmfloor in your new home would be to send in a quote request (http://www.warmfloor.com/content/view/44/77/) or call in and talk to us.  Different types of construction in different places require different systems, and the best way to figure these things out is for us to be able to speak with you.  Give us a call at 1-877-783-7832 for information specific to your situation.

A few different things that may be the problem.  The first thing I'd check is amperage on each element to be sure they're all well connected.  Our standard residential elements (EP-30-2-24V-24W) should be around .325 amps per foot at 24 volts.  If your meter says something different, you may have a connection problem.

If it turns out that you don't have a connection problem, then perhaps you need some/ some more insulation below the elements, or make sure your insulation is properly installed.  If you have access to joist cavities below the Warmfloor installation, you can put fiberglass insulation up against the bottom of the subfloor (being sure that you don't leave an air gap between the insulation and the botom of the subfloor.)

And if you don't think these suggestions are relevent, then you should probably call our tech help line (1-877-783-7832).

I have installed the StepWarm product in my bathroom. After everything is hooked up and I have tiled over the elements. The tile is warming up, however, it is very uneven. Any reason why and any possible resolutions?

-mark

I am starting construction on a new home and I am interested in radiant floor heating.  I would like to know how the size and layout of your system is determined i.e. heat loss, etc.  Our home is in South Texas where we may require heating less than one week in an entire year.  I see in most of your information that the radiant mats are distributed over the entire floor rather than around the perimeter where the heat loss is the greatest.  We lived in Montana for twenty years and had hydronic baseboard heat so I must confess I am most familiar with that, but truly miss the comfort of radiant heat rather than forced air furnaces.  Thank you in advance,

Sandra Grawunder

Thank you for your interest.

For specialty products, please contact our Engineering Department directly.

Please use the following link:
http://www.warmfloor.com/component/option,com_contact/catid,12/Itemid,3/

Yes.  it sounds like something our product can handle.  Just send in a quote request: http://www.warmfloor.com/content/view/44/77/ and we'll get back to you with it as soon as we're done with the quote.

i live in new york city and have enclosed the terrace on my apartment. the floor is concrete and there is carpet on the floor. but the floor is cold to the feet. would it be feasible to put your product under the carpet? the dimensions are 7' wide by 16' long. The terrace gets heat from the apartment. I don't need your product to heat the whole terrace, just take the chill from the floor. Thank you

Dear Mister.
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I want to install a 3/8" wood floor above your heating elements. Won't the thickness of the crimped wire connectors to the bus braids make an uneven surface bump to apply the wood flooring to? Do I need to install another layer of plywood over it to even everything out?